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Contact us
We're a small, focused team — you'll get a human reply, not a ticket bot. Use the address that matches your question and we'll come back inside the stated window.
Email us
hello@vlsimentoring.comGeneral enquiries land here. For anything specific, use the routed address below — it reaches us faster.
Who to email
Pick the address that matches your question.
Support
Account issues, access problems, bugs, anything that isn't working the way it should.
support@vlsimentoring.comReplies within 2 business days
Billing & refunds
Payments, invoices, pack access, cancellations and refund requests. Include your payment reference.
support@vlsimentoring.comReplies within 2 business days
Mentor applications
Questions about becoming a mentor, payouts, or your mentor profile. Apply through the site first.
mentors@vlsimentoring.comReplies within 5 business days
Privacy & data requests
Access, correction, or deletion of your personal data under the DPDP Act or CCPA/CPRA.
privacy@vlsimentoring.comReplies within 30 days
Grievance Officer
Escalate anything we didn't resolve to your satisfaction, including refund decisions.
grievance@vlsimentoring.comReplies within 30 days