Cancellation & Refund Policy

This policy covers every paid item on VLSI Mentoring, operated by Vishwa Bavaliya (Sole Proprietorship), 16, Shikshapatri, Science City Road, Sola, Ahmedabad, Gujarat 380060, India. We sell two kinds of things, and they are treated differently because one is instantly-delivered digital content and the other is a scheduled service delivered by a human mentor:

• Question-bank packs — a Domain Pack or the All-Access Pass. These are one-time purchases valid for 12 months from the date of purchase.
• 1:1 mentor sessions — mock interviews, resume reviews, and strategy calls booked with an individual mentor.

By completing a purchase you confirm that you have read and accepted this policy along with our Terms & Conditions.

Everything we sell is delivered digitally. Nothing is shipped, so no shipping charges or delivery timelines apply.

• Question-bank packs unlock immediately on successful payment, on the account you paid with. Access lasts 12 months.
• Mentor sessions are confirmed immediately; the session itself takes place at the slot you booked, over a video link sent to your registered email.
• Async reviews (for example resume feedback) are returned in writing within the timeframe shown on the session type.

If a purchase does not unlock within a few minutes, email support@vlsimentoring.com with your payment reference and we will fix it.

Packs unlock the full question bank immediately on payment. Because access is granted instantly and in full, pack purchases are generally non-refundable.

We will still issue a full refund in these cases:

• Duplicate charge — you were billed more than once for the same pack.
• Unauthorised payment — the transaction was not made by you or an authorised person, confirmed with your bank or card issuer.
• Access failure — you paid but the pack never unlocked on your account, and we were unable to fix it within 7 days of you reporting it.

Mentor time is a scheduled, limited resource, so cancellation notice matters:

• More than 24 hours before the session — cancel or reschedule free of charge, full refund on cancellation.
• Less than 24 hours before — you may reschedule once at no cost. Cancellation in this window is non-refundable, because the mentor has already reserved the slot.
• No-show (you do not join within 15 minutes of the start time, without notice) — non-refundable.
• Mentor cancels or does not attend — you get a full refund or a free rebooking with the same or another mentor, your choice.
• Technical failure on our side that prevents the session from happening — full refund or free rebooking.

Cancel or reschedule from My sessions. Async deliverables (for example a written resume review) are non-refundable once the mentor has delivered the written feedback.

Email support@vlsimentoring.com from the email address on your account, with:

• your order or payment reference,
• what you bought and when,
• the reason for the request.

You can also use the contact page. We acknowledge every request within 2 business days and give you a decision within 7 business days.

• Approved refunds are returned to the original payment method only. We cannot refund to a different card, account, or wallet.
• We initiate the refund within 3 business days of approval. Your bank or card issuer typically takes a further 5–10 business days to post it — that part is outside our control.
• Refunds are issued in the original currency. We are not responsible for exchange-rate movement or foreign-transaction fees charged by your bank.
• Where a pack refund is approved, the corresponding access is revoked at the same time.
• Payments are handled by our payment provider. We never store your full card or bank details — see our Privacy Policy.

• Packs expire 12 months after purchase. Expiry is not a ground for a refund; we notify you before your access ends.
• Purchases are tied to one account and are not transferable or resellable.
• Deleting your account does not automatically trigger a refund for unused time.
• Promotional, discounted, or bundled purchases are refunded at the amount actually paid, never at list price.

Please contact us before raising a chargeback with your bank — almost every case is resolved faster directly. If a chargeback is raised, we may suspend the associated account and access until it is resolved.

If you are unhappy with our decision, escalate to our Grievance Officer at grievance@vlsimentoring.com. We respond to grievances within 30 days, in line with India’s consumer-protection expectations.

Nothing in this policy limits any non-waivable statutory rights you have under the consumer laws that apply to you.

We may update this policy as the product changes. The version published on this page at the time of your purchase is the one that applies to that purchase.